Curriculum
Dive into the primary frameworks used in human centered design. Using a real-life example, work through the framing process and empathy research in teams.
Learn how to synthesize the learnings from empathy interviews. You’ll begin to identify needs and insights to form preliminary customer points of view.
Building upon previous steps, you will begin creating the customer journey. This information will be used to conduct additional customer interviews.
With customer insights from previous stages, you will learn how to create, test and refine a prototype. Use all of this information to begin building a business model.