• Bordoloi, S. (2020). Modeling patient satisfaction in healthcare. International Journal of Services and Operations Management, (35)(3), pp. 339-358
• Bordoloi, S. (2016). Optimal mix of operations management contents for a blended course for teaching healthcare MBA students. INFORMS Transactions on Education, (16)(3), pp. 87-92
• White, S. W., & Bordoloi, S. (2015). A review of DEA-based resource and cost allocation models: Implications for services. International Journal of Services and Operations Management, (20)(1), pp. 86-101
• Gu, W., & Bordoloi, S. (2012). Performance evaluation of metro stations in Shanghai: A service contract perspective. International Journal of Services and Operations Management, (11)(2), pp. 151-168
• Bordoloi, S. (2009). Who's the real bottleneck?. International Journal of Global Business and Economics, (2-3), pp. 33-42
• Bordoloi, S., & Guerrero, H. (2008). Design for control: A new perspective on product design. International Journal of Production Economics, (113)(1), pp. 346-358
• Bordoloi, S., Aggarwal, P. K., & Tobin, T. (2008). A quantitative model for CRM performance evaluations. Journal of International Technology and Information Management, (10)(2), pp. 99-110
• Bordoloi, S., & Beach, K. (2007). Improving operational efficiency in an inner-city emergency department. Health Services Management Research, (20), pp. 105-112
• Bordoloi, S. (2006). A control rule for recruitment planning in knowledge-intensive engineering consultancy. Journal of Productivity Analysis, (26), pp. 147-163
• Bordoloi, S. (2004). Agent recruitment planning in knowledge-intensive call centers. Journal of Service Research, (6)(4), pp. 309-323

Books and Chapters

• Bordoloi, S., Fitzsimmons, J., & Fitzsimmons, M. (2018). Service management: Operations, strategy, information technology 9th ed. McGraw-Hill
• Fitzsimmons, J., Fitzsimmons, M., & Bordoloi, S. (2013). Service management: Operations, strategy, information technology 8th ed. McGraw-Hill

• Alfred Page Graduate Teaching Award, 2004
• List of Teachers Ranked by Students as Excellent, 2007
• Outstanding Paper Award, 2004
• Sam M. Walton Free Enterprise Fellow, 2002
• Sam M. Walton Free Enterprise Fellow, 2003
• Sam M. Walton Free Enterprise Fellow, 2004
• Sam M. Walton Free Enterprise Fellow, 2005
• School of Business Summer Research Grant, 2004
• Southeast Decision Science Institute (DSI) conference, 2004

• DSI - Decisions Sciences Institute
• INFORMS - Institute of Operations Research & Management Services
• MSOM - Manufacturing & Service Operations Management
• POMS - Production & Operations Management Society
• YMCA - Ridgedale, Minnesota, Board Member

• Associate Professor, University of St. Thomas, St. Paul / Minneapolis (2007 - present)
• Visiting Associate Professor, University of Illinois - Urbana, Champaign (2006 - 2007)
• Assistant Professor, College of William & Mary, Williamsburg (1998 - 2006)